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7 Commandments to Reimagine the IT Service Desk

Featuring research from Gartner

The future of the IT service desk will involve its becoming highly proactive, personalized, and intuitive, offering a delightful customer experience where issues are resolved quickly and efficiently, and where employees get to spend time on business that truly matters.

The ‘nexus of forces’ (Social, Mobile, Cloud and Information) are bringing increasing levels of flexibility and personalization to the workplace, and complexity too, that the traditional IT service desk may find itself unable to support.

The IT service desk must look to new and innovative means to power a highly personalized user experience and demonstrate business value, or it will perish as being costly, ineffective, and business irrelevant.

If your organization is facing a similar challenge today, download the report, 7 COMMANDMENTS TO REIMAGINE THE IT SERVICE DESK to understand how your traditional IT service desk can reinventitself by leveraging the nexus of forces that threaten to render it obsolete.

Featured

  • Why is evolving your Service Desk necessary?
  • What will be the new face of the IT Service Desk?
  • HCL’s Framework to build the “Service Desk of the Future”

Get Complimentary Gartner Research: IT SERVICE DESKS MUST EVOLVE FOR THE DIGITAL WORKPLACE

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