Service Offerings
HCL's Enterprise Content Management Services are designed to serve the entire life cycle of content management. From creating, to managing, to leveraging, to building – it offers services for each stage of the life cycle.
Create- Create and capture effectively all types of content
- By people or processes
- Address Compliance issues
- Control scattered environment
- Automate business processes
- Access relevant consistent information
- Efficient decision support system
- Leverage existing investments
- Archive and retain content as needed
- Rapidly build and deploy
- Flexibility through open architecture and standards
HCL's Enterprise Content Management offerings could be viewed from a functional maturity perspective or from a domain depth perspective.
Functional Maturity
At HCL, we are largely focused on the following:
- Web Content Management
- Business Process Management
- Document Management
- Records Management
- Digital Asset Management
- ECM strategic consulting
- Implementation to reduce TCO
- Mature off shoring Model
- Business user friendly implementation
- Comprehensive Template Management
- Multilingual Support through variations
- Archival, retention and regulatory compliance
- eWIXA – Solution accelerator for WCM
- ECM Strategic Consulting
- Integrated application management and operations
- Business process optimization & enterprise transformation
- ITIL based process efficiency
- Knowledge techniques for proactive ticket resolutions
- Process flexibility through SOA
- Industry specific frameworks
- Mature Consultants with domain experience for process and product blue print
- 90% Standardization
- Do it right the first time: Dedicated teams with Industry experience
- Metadata Organization – Faster and efficient information search and retrieval
- Secure document lifecycle management
- Enabling search across repositories of information while simultaneously managing document user rights and permissions
- Scalable document libraries and repositories
- Records repository template
- Solution accelerators for faster implementation
- Industry specific compliance frameworks for faster implementation – easyLabeling
- Framework based approach
- ID3 Tags Manager
- Report Export Utility
- SCORM Manager
- Smart Browser
- eXP – Hard Copy to meta tagged XML conversion
- Content 2.0 – Next Gen. Publishing platform
- eMedia Manger – DAM Solution
- Unique Template based requirement mapping coupled with strong Product Engg expertise of Leading ECM packages
- Aligning the requirements with future roadmap of ECM packages
- Effective addressal of Enterprise transformation
HCL's enterprise content management is crafted to serve specific business requirements of different industries like:
BFSI- Extensive Paper Work
- Credit Card Application Processing/New Business Application Handling
- Audit Requirements
- Policy Servicing
- Loan processing
- Records Archival
- Records Management
- Licensing, Information portals
- Welfare Systems
- Public Welfare
- Forms Processing
- Records Archival
- Website Management
- Laws & Rules Implementation
- DAM/DCM
- Cross media advertising management
- Multi channel rendition – PDA/iPod/Mobile
- Copyright/ permission management
- Media asset management
- Content monetization/ repurposing
- Federated Repositories/ Search
- Web Content Management
- Regulatory
- Sales & Marketing
- Consumer
- KOL Management
- Portals
- Clinical Trial/Data Management
- Document Management
- Accounts P/R
- Employee management systems
- Contract Processing
- Drawing Management System
- Ticket Tracking
- Fast searching
- Record management
- Report generation
