Success Stories
Enabling enterprise wide ECM platform
About the clientClient has presence across the globe and is into business of manufacturing health care products, as well as a provider of related services for the consumer, pharmaceutical, medical devices and diagnostics market. Globally, client has 120,000 plus employees and more than 230+ operating companies in more than 51 countries around the world, selling products in more than 175 countries.
Business Problem- Client needed a robust and up-to-date technology platform for all affiliates
- Improve customer satisfaction
- Provide quality delivery and flawless execution
- Minimize cost by leveraging services, expertise and resources
- HCL provided a bouquet of end to end solution to the client. This included Analysis, Application Design & Development, Testing and Deployment services
- Building strategic shared services platform for ECM deployment
- Setup an ECM shared services group
- Implemented an application factory model
- Enhanced the ECM adoption process
- Implemented application hosting model
- Built a strong technology change management program
- Standard ECM platform offered to more than 95 affiliate companies
- Easy to scale up, manage change and ECM adoption
- Significant reduction in cost for affiliate companies
- Matured delivery process improved the services level and quality
- Creation of knowledgebase on eAdvantage platform
