Service Offerings
HCL’s full service co-sourcing is designed keeping a CIO portfolio into consideration - it is mapped to the entire decision making set of a CIO to enable a strategic collaboration. From strategy to planning & designing, to implementing and finally to operating and optimizing - HCL’s full service co-sourcing attempts to address all issues and challenges faced by a CIO organization and offers a collaborative environment to enable the customer organization gain in IT maturity vis-à-vis its peers in the industry.
Knowledge & Governance Services - Minimize Sourcing Risk
HCL’s due diligence model, unique transition model called aSSet, integrated enagagement model, rapid ODC set up process and a unique value creation framework, enables it to offer outsourcing clarity, Quality Governance, Optimized Controls and Seamless transition. The services can be categorized as:
- Engagement Planning
- Due Diligence
- Project Planning
- Transition & Knowledge Transfer
- Governance Council Set up
- KM Implementation
- Training Services
- Service Management
- Management Reporting
Business Alignment Services - IT is business
To offer IT project visibility, improved IT productivity, increased IT responsiveness and reduced budget over-runs, it is important to align following services to the overall business strategy:
- IT Strategy
- Information Strategy
- Project Portfolio Management
- Business Process Reengineering
- Service Catalog Management
- SLA Framework
- Change Management
- Innovation Services
Risk & Compliance - Affordable, real time risk management
HCL’s full service co-sourcing attempts to build an integrated risk & compliance engine using best shore approach. Leveraging upon our unique frameworks like enterprise security architecture, real time risk management, unified compliance management & monitoring, and real time reporting, we offer:
- Risk Management Framework
- Global Compliance Framework
- IT - BCM
- Risk Assessment Model
- Business Impact Analysis
- Information Security Architecture
- Unified Compliance Monitoring
- Real Time Risk Management
- Security Controls
- IS)27001 Processes
- Real Time Risk Monitoring
- Security Control Management
- Incident Management
- Compliance Monitoring
Potential benefits include IT resilience, Cost avoidance, Real time risk management and Real time visibility.
IT Solutions - Vendor neutral & Asset Light solutions to maximise solution ROI
Application performance improvement, protection of investment, increased co-ordination and measurable business value are the key rivers behind our following offerings within IT solutions:
- Solution Architecture
- Application Consulting
- Application Portfolio Optimization
- Infrastructure Consolidation
- Requirement definition
- Application Definition
- Application Design
- POC / Pilot
- Custom Application Development
- Package Application Implementation / Roll-out
- Application Re-engineering
- Implementation Support
- Application Testing
- Application Integration
- Application Modernization
- Internalization / Localization
IT Support Services - Accelerated P&L Impact
HCL aims to proactively leverage collaborative mature offshore to sustain P&L Impact. Leveraging the integrated service delivery framework, IT service assurance framework, Integrated Service Tooling Architecture, Operations Transformation Framework, Vendor portfolio Optimization Approach and our strong partnerships, we are able to bring reduced TCO and increased visibility for our customers. We focus on:
- Service Delivery Framework
- Standards Management
- Service Availability
- Vendor Portfolio Optimization
- Procurement Services
- IT Service Assurance
- Service catalogue definition & creation
- Professional Services
- Operations Transformation
- Global Delivery implementation
- Best of breed Tools & Process implementation
- Professional Services
- SLA Implementation & reporting framework implementation
- End User Support
- Application Management and Operations
- SLA management & reporting
- Continuous Improvement & innovation
