THE NEXT STAGE IN MANAGING IT-VENDOR RELATIONSHIPS
The South African IT services industry is known to be relationship-driven where Vendor relationships are not just forged at a senior level but even the operational touch points are increasingly crucial for service-related functions. While demonstrated vendor expertise is important, it is even more important to personalize the relationship that enables transparency and true knowledge transfer. Cultivating a quality relationship enables value beyond the stipulated agreement, including value beyond traditional cost savings. And HCL's philosophy of Relationship Beyond the Contract evolved from its value systems of Employees First; Trust, Transparency, and Flexibility; and Value Centricity is poised to support organizations in the South African market through the maturity cycles.
Lise Hagen, Analyst Research Manager IDC South Africa presents IDC's analysis of IT-vendor relationship management practices by IT services vendors in South Africa. This whitepaper also examines the ways in which CIOs need to adjust their roles and the role of the IT organization in response to new technologies and operating models, as well as how providers can play a decisive role in supporting their customers through this process.