Overview

HCL's Infrastructure Services Division (ISD), a part of three-decade old HCL enterprise, is India's leading IT services provider. HCL ISD is focused on addressing the growing demand for the cost-effective management of technology infrastructure across geographically dispersed locations.

With a mission to develop innovative solutions for enterprises worldwide, the company pioneered a unique model for “Remote IT Infrastructure Management” that enables customer organizations to achieve superior infrastructure performance and significantly reduced costs.

HCL ISD is fulfilling the global and smart sourcing needs of its customers through its ‘Co-Sourcing’ model which provides a new alternate sourcing proposition to companies looking for flexibility and strategic control from their IT Infrastructure outsourcing engagements.

The model is based on a collaborative approach to outsourcing by defining it as an activity of partnership between the client and the service provider where the client retains the strategic portion of the operations like technology refresh, policy definition and architecture issues, control of strategy enunciation etc. ---- and the service provider takes over the day to day running of operations and other areas as defined by the client.

Business Benefits

Our Infrastructure Management services are inclined towards delivering specific benefits that matched to the business objectives of our customers. Our three decade long expertise and extensive experience has helped us in delivering business benefits like

• Flexibility
• Quality and Process Edge
• Domain Expertise and dedicated skill-sets
• Visibility and Control
• Proactive Problem Solution
• 10x Cost Reduction
• SLA’s and Best Practices

HCL differentiators

The uniqueness of our offerings lies in

• Flexibility
• Transparency
• Focus in RIM
• Experience
• Ability to provide Continuous Improvement
• Methodologies (e.g. Risk-free transitions)
• Integrated Services
• Ability to show significance to Customers

For more details log on to www.hclisd.com