Remote Infrastructure Management
Pioneering next generation IT infrastructure management with an ability to impact over 90 percentage of enterprise IT infrastructure spend spanning assets, operational expenses and supplier contracts and proven transformational life-cycle aproach.
Businesses today face a considerable challenge to effectively optimize their IT infrastructure and related operations and deliver ever-improving service levels to meet and exceed the expectations of their business-users without compromising on quality and security. More and more companies are turning towards Infrastructure Management Service as the answer to this need.
Remote Infrastructure Management at one level is an alternative to existing sourcing models of Infrastructure Management Services. Remote Infrastructure Management services consist of remote (outside the physical premises of a company’s facilities) monitoring and managing the infrastructure components and taking proactive steps and remedial actions across the IT landscape. The Remote Monitoring and Management is undertaken through a combination of offshore/near-shore/global delivery center which is often termed as an Operations Management Centre (OMC), where skilled staff of a service provider monitor and manage the infrastructure, ensuring uptimes and availability.
At HCL Remote Infrastructure Management is called as a Collaborative Sourcing which provides delivery of Technology Services in a global delivery model, providing organizations more flexibility and control over their IT infrastructures at lower costs and higher quality.
HCL’s RIM Practice
In present scenario Global Delivery model is now widely accepted and HCLISD with its foresight was able to provide this and has become a part of CIO strategy because of cost saving without compromising on quality of services.
There has been increased awareness of the Remote Infrastructure Management market and the Remote Infrastructure has been accepted because of increased globalization as enterprises were thinking of innovative methods to service users 24x7 across the globe at reduce cost while increasing efficiency and effectiveness. Advanced Security Technologies helped in reducing risks related to outsourcing and acceptance of low cost countries.
HCL ISD has understood the dilemma of the enterprises and has been providing Remote Infrastructure Management services to organizations with its strong focus on Security, Networks and ITIL compliance and provides with the advanced processes and tools and the proven maturity of Global Delivery Model.
HCL’s Remote Infrastructure Management (RIM) services provide a single window that caters to all IT infrastructure needs and aims at transforming the IT infrastructure of customers that not only ensure a well managed Infrastructure support services but also provide competitive advantage by delivering more value to the end user.
HCL ISD has been delivering remote infrastructure management services from its India offices which have helped many global enterprises to bring down their costs of infrastructure management and gain access to expert skills.
Clients’ operation management centers are highly secured and are being managed by well qualified and trained professionals. Today HCL clients are leaders in their industry and are now more focused as HCL ISD Remote Infrastructure offering has helped them to take leverage from knowledge and proactive approach. HCL ISD supports multiple monitoring processes and tools through which HCL has been capable of managing enterprise environments and applications, databases, servers and devices remotely.
Remote infrastructure management capabilities of HCL are bounded with Service Level agreements with penalties on downtimes. These value propositions appeal to two distinct demands of enterprise customers: cost reduction and optimization that leads to transformation.
At HCL ISD skilled staff has been providing beyond 24x7 monitoring to include proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected.
The Remote Infrastructure Management team at HCL have shown their dedication and by meeting SLA s to the extent of 100%. There is clear provision for Real time control and visibility into the Operations though reporting portals.
While opting for Remote Infrastructure Management customer looks for satisfaction and at HCL ISD customer satisfaction is the priority and for achieving this we provides with proactive management through increased automation and reduced human intervention. In all the offerings under Remote Infrastructure Management services, we have been able to achieve clients’ satisfaction to the extent of 100% for some of the global leaders by taking more steps than expected like increased coverage to 24x7.
To mitigate risks operations are people independent. HCL ISD’s Remote Infrastructure Management is not all about cost and labor arbitrage but also about meeting the compliance environment which is required by client’s country law and industry. HCL ISD's focus has been on creating DR operation centers and processes that ensure business continuity.
The service offerings under Remote Infrastructure Management at HCL are more geared towards providing support to the client’s transformational objectives.
- Skill Availability
- Risk Mitigation
- Consolidation
- Proactive Support
- Flexibility
- Extended-hour Global Delivery for infrastructure outsourcing
We are the pioneers of Infrastructure Management in India since 1993. We provide infrastructure management services to 125+global clients, out of which 30+ customers are F500/G2000 and 8 out of 10 Fortune 500 companies is our customer. Today we take pride in having 27 office set-ups in as many as 17 countries !!. Our global delivery centers span USA, UK, Malaysia, Singapore and Japan, including 7 centers in India. Backed by 30+ alliances and partnerships with prominent technology providers, institutes and consulting firms, we provide best of breed delivery with our state of the art Facilities across 27 countries dedicated to Infrastructure Services. Our services in Remote Infrastructure Management ranges from Midrange & Mainframe, distributed servers, business applications to network devices, security devices, desktop, and helpdesk trouble support.
With our expertise spanning entire IT Infrastructure Lifecycle, we believe in partnering with our customers in their growth. CL is a strategic partner and alliances with the top global leaders including Microsoft, Cisco, Sun Microsystems, Fujitsu, etc. Our SLA based, co-sourcing, flexible and global delivery models share the total/shared ownership of all processes and risks involved.
Business Benefits- Better ROI on IT investments
- Right sizing of the resources for increased business value
- Effective and optimized portfolio of third party contracts
- Reduced Total Cost of Ownership (TCO)
- Improvisation of Service level Management
HCL Differentiators
Analysts have recognized HCL for its par excellence in RIM services and have rated HCL as the Leader leader in Global Delivery Infrastructure Management Wave, June 07.
At HCL, we believe in delivering differentiated services that create long-term competitive advantage and business value for customers. The points that differentiate us from the cluster of other players are:
- Co-Sourcing Assessment Methodology (CAM)
- Ability to impact over 90% of Enterprise IT spend
- Managing the Infrastructure Lifecycle
- ITIL process alignment
- Global Consulting and System Integration Capabilities (GDM)
- Secured Delivery Channels
- Business Ready Infrastructures (BRi)
- Integrated Tooling Frameworks
- Robust Governance and Account Management structures
