Service Offerings
HCL take leverage of a decade-long proven expertise spanning entire IT Infrastructure lifecycle in delivering a vast range of services including:
- End User Computing
- Help Desk Support
- Centralized Desktop Management
- Desktop Applications Support
- Project Support
- Deskside support
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Datacenter Services
- Systems Management
- Database Management
- Storage & Backup
- Managed messaging services
- Mainframe Support services
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Network Services
- Network Monitoring
- Network Management
- Network Engineering
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Managed Security Services
- Compliance and Audit Services
- Security Consulting
- Implementation Services
- Global Innovation Centre
- Application Operations Services
- Process & Tools Services
Unique Propositions
‘Zero Touch Deployment’ FrameworkHCL’s Zero Touch’ Desktop Deployment Solution is a completely automated process to to migrate to Microsoft Vista Operating system that enables customers to minimize risk, brings higher visibility and reduce cost by over 40% has been developed in strategic partnership with Microsoft. The innovative and robust deployment framework eases the entire process of deployment for the organizations looking to upgrade to new operating system.
It aims to achieve the following:- Centralize deployment
- Completely automate the deployment process for extremely low manual intervention
- Zero Tolerance to loss of data through robust user state backup and restore process for user data and settings.
- Reduce cost of deployment from the existing $200+ per desktop to upto $100 per desktop
The HCL Vista Application Compatibility Factory (ACF) is a complete suite of applications with best practices and guidance to give seamless, time and cost effective migration solution to new Microsoft Windows Vista.
SaaSSaaSi is one such offering where HCL provides its integrated services and certified application infrastructures. It aims at delivering business as a service to customers and involves all the business need like RIM, Utility computing, Application management and management, and business processes.
ITSAHCL Enterprise IT Service Assurance (ITSA) Solutions is built on a solid framework with a modular approach to IT Management. The entire approach is built around three key components: People Enterprise; Process Methodology; and Management Tools.
Benefits- Align IT and business goals
- Increase business efficiency through IT-enabled process improvement
- Implement mechanisms for IT governance
- Measure and communicate bottom-line impact from IT
- Ensure regulatory compliance enablement from IT Services
