SaaS - Software as a Service

Customer

Large ERP Application Vendor

Business Objectives

• Foray in the mid-market segment with a low TCO, quick-to-implement ERP application to compete against established mid market players
• Lower the TCO of the application and hence increase customer acquisition
• Market oriented subscription based pricing for ERP application
• On-Premise Appliances pre-configured with the ERP application

Customer Challenges

• Rapid implementation of ERP Application
• Single partner to take care of hosting and management needs
• Support the deployment and management for 8000+ potential customers across the globe

Scope of Engagement

• Datacenter Hosting
• Application Deployment Services
• Infrastructure & Application Management
• Design of Pre-configured ERP Appliances

HCL Solution

• Built a service factory for hosting of Test and production infrastructures for ERP Application
• 7 Day Up & Running – Automated ERP Deployment Services
• 24 x 7 Infrastructure & Application Management
• Design and build of Pre-configured ERP Appliances

Business Benefits

• Extremely fast, never-heard-before time to deployment – 7 Day up & running
• Reduced Total cost of ownership due to rapid deployments, offshore operations and low cost, optimal infrastructure platforms
• Flexible engagement model with different options like Client hosted- HCL Managed, HCL Hosted – HCL Managed, On-premise Appliances – HCL Managed