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HCL positioned as a Leader in The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014

The Forrester Research, Inc. report, The Forrester Wave™: North American Applications Outsourcing Services, Q1 2014, evaluated 12 top application outsourcing (AO) providers, including HCL, that were selected for this evaluation based on a record of high capability in providing AO services to clients across verticals, application revenue of at least  $500 million attributable to North America, AO revenues of at least $1 billion last year and global delivery capability

HCL received the highest scores possible in:

  • Vision for applications outsourcing pricing models
  • Engagement Profile

In the Client reference score category, HCL received the highest score possible in :

  • Account Management and governance skill
  • Price competitiveness
  • Ability to work well within an ecosystem of suppliers
  • Flexibility and responsiveness
  • Ability to resolve incidents and problems effectively

Additionally, HCL also received the highest score possible in:

  • Support for Custom Applications
  • Transition Strategy
  • Breadth of offerings

Report Highlights

  • HCL is also applying automation in the context of applications management. One Client said “They take application support as a science, they don’t just throw bodies at the problem,”
  • HCL’s “employee-first” philosophy is a differentiator. Although increasingly capable of serving as a strategic supplier in its own right, HCL is also a solid complementary player in cases where customers would like to introduce a competing applications supplier.

HCL’s transition methodology, dubbed Asset, is focused not only on initial transitions from customer environments but also supplier-to-supplier transitions

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