Application Management and Operations Services

Discrete outsourcing is not the way to handle multi-service outsourcing -de-riskthrough an integrated model.

Changing business strategies, emerging architectures, increasing need for integration and a secure and robust application infrastructure are forcing organizations to outsource their Applications portfolio. At HCL, we cater to the growing need for integrated Operations and Applications Management and real time transaction monitoring. HCL provides world class Application Maintenance Services aimed at transforming the Operations and IT portfolio of our customers.

HCL Application Management Services – an Overview

HCL's Application Management Services takes complete ownership of our customers' applications with highly optimized onsite offshore team strength. Our consultants take a proactive approach to software maintenance, by focusing on long-term functionality, stability and preventive maintenance to avoid problems that typically arise from incomplete or short-term solutions. This approach, coupled with our robust service delivery mechanism with a highly optimized onsite-offshore mix allows our customers to continually reduce recurring maintenance costs.

We have evolved a well-defined and mature application maintenance process which allows effective capture of the application environment and business activity.

HCL offers Application Management solutions, broadly, in:

• Application Maintenance
• Application Operations
• Application & Data Transformation Services

Our services take strength from our competencies, which are a resultant of our vast and skillful resource pool and extensive experience gained through our successful engagements and relationships with our customers.

• Operations Transformation
  • Integrated Helpdesk
  • Integrated Monitoring
  • ITIL compliant Service Support
  • SLA Management
  • Continuous Productivity Improvements
  • Operating Tools
  • Process Oriented Approach
  • Transition Frameworks
  • Governance
• IT Transformation
  • Application Portfolio Optimization
  • Application Transformation
  • Data Transformation

Our AMS practice takes a 360 degree approach and comply with Standards and Controls like ISO 20000 and BS 7799.

• Best Practices like ITIL, ASL for Application Support
• Reduced Cost of Service
• Complete Person Independency
• Scale on Demand
• Asset Optimization
• Utility Based Pricing
• Continuous Enhancements in Service Levels
• Dedicated Business Continuity Management Center

• Single SLA – Business SLAs
• Improve Application Operation & Performance through effective monitoring and management
• Improve Operational Excellence through real time monitoring and resolution
• Improved IT Reliability and Efficiencies
• Over 20% reduction in cycle time
• 100% Compliance management
• Near 0% Risk in IT/ERP Operations
• 99% Systems Uptime

HCL has a unique Operations Management Centre that ensure the smooth functioning of customers’ Application portfolio. The key customer benefits of the centre are:

• Resource optimization achieved through fractional utilization of FTEs
• No key person dependency. Knowledge retention and 24*7 support despite attrition and absenteeism
• Common virtual resource pool allows for seamless lead times for ramp-up or training
• Productivity gains by Automation of Manual checks & Continuous process review giving Cost advantages
• Online Dashboard with trend analysis
• Aggregation benefits for tools and other infrastructure
• Flexible engagement workflow