Success Stories

Application Portfolio Consolidation for 2nd Largest Financial Services Provider in Malaysia with assets over RM 155B

Client

2nd Largest Financial Services Provider in Malaysia with assets over RM 155B

Business Challenges

Merger of multiple entities leading to varied application portfolio:

• Declining market share with competitors offering better products
• No clear branding of bank’s business products
• Too much short term investments in IT w/o long term strategy – “Road to nowhere”
• Frequent customer issues during peak usage periods impacting the business growth
• Reduce the total cost of software ownership

HCL Solution

HCL initiated with a three phase approach integrating

• Pre-merger IT assessment
• As-Is assessment
• IT outsourcing assessment
• Planning and recommendations

Business Benefits

• Identification of market gaps and roadmap to achieve better products
• Reduced cost of ownership by focusing on strategic investment decisions
• Reduced daily operational challenges by developing a common approach for processes across the enterprise to reduce manual and redundant efforts and drive efficiency and simplicity
• Created an integrated architecture framework that will have embedded internal controls to improve Data quality and help in regulatory compliance

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