Success Stories
IT Management and Governance for of the leading Global Bank and having a strong regional presence in Germany.
ClientClient is one of the leading Global Bank and having a strong regional presence in Germany. Client is keen to move on to IT Governance tool for business process improvement and process automation.
Business Challenges- Management facing difficulties in monitoring and tracking of issues – manual reporting mechanisms infested with inaccuracies
- High manual effort spent on tracking of processes and issues
- Time lag in reflection of exact status of issues was resulting in poor reflection of service levels and lowering customer satisfaction due to delayed response
HCL offered the following as part of its solution:
- Recommended, configured, and implemented Mercury IT Governance tool across five key business processes - Audits and Audit Issues Tracking, Assessments and Assessment Issues Tracking, Architecture Reviews, Migration Tracking, Application Decommissioning
- Developed Utility for existing Data Upload from Excel to the configured process in ITG
- Provided full Deployment Support
- Supported for one month post implementation to ensure a smooth transition
- The integrated tracking tool features helped bank achieve reduction in the manual effort for tracking
- Real time view of request status
- Enhanced productivity - Approvals configured through workflow, notifications sent at relevant intervals
- Enhanced management control - Management Reports Generation automated
