Success Stories
Customer Care Solutions
Customer
Among India’s leading automobile manufacturers, the customer enjoys a dominant market share.
The Challenge
In the face of new competition in the auto market, our customer in a bid to provide an enhanced customer experience, required a robust customer service support desk.
HCL’s Solution
Keeping the cultural and linguistic diversity in India, the Business Process Outsourcing unit of HCL is currently providing the customer with a 24x7 customer support desk in 9 languages-through telephone and e-mail management. Additionally HCL BPO division is helping with outbound promotional campaign.
Value Delivered
These services will enable our customer to provide lasting customer delight in terms of:
- Service
- Support
- Customized experience
- Improve customer retention
