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About this blog

ETS blogs from HCL’s Enterprise Transformation Services group is a medium for HCL leaders and experts in the industry to share and discuss their experiences and viewpoints on latest trends, innovation, best practices and challenges that are part of transformation programs at large enterprises today. ETS blogs are aimed at bringing together a balanced share of blogs from both the strategists and practitioners in the industry. Our blogs are driven by HCL’s EFCS (Employee First Customer Second) philosophy that empowers employees to do the right thing for customers, resulting in value creation

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