Overview

HCL BPO was started in 2001. HCL BPO runs delivery centers across India, UK and USA and offers 24X7 multi-channel, multi-lingual support in eight European and eight APAC languages. HCL BPO's focus verticals include Telecom, Retail & CPG, Energy, Utilities & Public Services, Banking & Financial Services, Insurance, Hi-Tech & Manufacturing and Media, Publishing & Entertainment. The company also services various areas of operations that include Supply Chain Management, Finance & Accounts Outsourcing, Knowledge Process Outsourcing, Human Resources Outsourcing, Customer Relationship Management and Technical Support Services. HCL Business Services has the largest Telecom engagement in India and runs business processes for world renowned Clients in back-office services, particularly in the Telecom and Retail domain.

Leadership Credentials

• The first Indian BPO to enter the Telecommunications Expense Management (TEM) market
• HCL BPO ranks among the Top 10 ITeS-BPO companies in India (NASSCOM &Dataquest)
• Largest BPO service provider in Northern Ireland
• Won the largest engagement in Indian BPO history
• Largest provider of Telecom BPO services in Asia
• First Indian BPO to be COPC certified for Collection Services
• Pioneered blended - shore operations for Indian BPO service providers

Quality Initiatives

HCL BPO follows industry best practices and metric-based quality norms for all its processes. This is supported by robust technology infrastructure, strong human resources and a customized training program and transition framework.

HCL Business Services is the first BPO company in the world to be appraised at Maturity Level 5 of People CMM. With stringent internal metrics and audit systems, HCL Business Services' quality certifications include CCA Global Standard, COPC 2000 (CSP Release 4.1), ISO 9001:2000, OHSAS 18001:2007 and ISO 14001:2004; Security Systems certification - ISO 27001:2005, ISO 20000:2005 and audit certification in SAS 70 Type II. HCL Business Services is the first Indian and third company in the world to be COPC certified in the specialized area of Collections.

A snapshot of our BPO capabilities is given below:

For more details log on to www.hclbpo.com
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