Overview

The Business Processing Outsourcing (BPO) is heading towards a maturity level where a new form of BPO, called Transformational BPO, is evolving that constitutes Full Process Outsourcing and Multiple Process Outsourcing. The evolving trend is more focused towards compliance, time-to-market, focus on core processes, and quality improvement rather than cost savings. The next generation BPOs will be more focused on Value creation, Global Outreach, Global delivery processes, new Output-based Commercial Models, and Strategic Partnerships between clients and vendors.

HCL BPO services – An overview

HCL's BPO division is one of the leading offshore BPO companies in India with proven credentials:

• Won the largest engagement in Indian BPO history
• The largest provider of Telecom BPO services in Asia
• First Indian BPO to be COPC certified for Collection Services
• Pioneered blended-shore operations for Indian BPO service providers

We offer a comprehensive range of voice/web based contact and front office services like Order to Cash, Procure to Pay, Technical Help Desk, Knowledge Services, Supply Chain Management, Finance and Accounting Services and Customer Life cycle Management and more.

HCL BPO Services represents one of our most significant strategic business extensions and investments to date. Consistently ranked among the top ten call centers in India, HCL BPO Services operates out of various locations in India, as well as Malaysia and Northern Ireland. Our Belfast Delivery Center offers multi-lingual support in eight European languages - Dutch, French, German, Norwegian, Swedish, Spanish and Portuguese. We are ranked among the top ten call centers in India consecutively for three years.

A snapshot of our BPO capabilities is given below:

We comply with the ISO 9001:2001 certifications ensuring the well documented processes and operations and (ISMS) BS 7799 certification that assures a secured environment to manage sensitive customer information.

The focus on and commitment to BPO is based on the following assets and attributes:

• Global Client Base & Relationships
• Global Presence & Reach
• Related Technology Domain Expertise
• Relevant Industry Practices

For more details log on to www.hclbpo.com