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Improving Customer Satisfaction through Improved First Call Resolution

Improving Customer Satisfaction through Improved First Call Resolution

First Call Resolution (FCR) is a critical determinant of customer satisfaction for Internet Service Providers (ISPs) as customers expect a quick resolution to their queries or problem. Therefore, ISPs should focus on improving FCR because, when ISPs improve their FCRs, they improve the quality of their service, reduce costs and concomitantly improve customer delight. 

Download our Technical Support Services brochure to understand how HCL improves customer satisfaction by improving first call resolution rate.
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.