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Customer & Back Office services for Water Utility

Published Date: 
Jun 13, 2012
Utilities across the world are drastically transforming to meet the multiple complexities evolving out of spiraling operational costs, demanding clientele, stifling policy regulations & stiff competition. Under these trying circumstances, Utility companies are examining various viable options to bring down their operational costs, increase process efficiency, ward off competition, withstand regulatory pressure and ultimately to gain Customer Satisfaction.

Under the given circumstances, outsourcing customer-facing and back office operations & adopting process-specific customer service have proven to be successful to many Utility Companies.

Download our Water Utility services brochure to understand how HCL’s Customer & Back Office services for Water Utility services is bringing a high degree of efficiency in operations, reducing backlog of billing exceptions and normalizing the billing cycle.
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Facts about HCL Technologies

  • $5.4 billion global company delivering measurable business value in enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, and business services
  • Extensive global offshore infrastructure and network of offices in 31 countries
  • Providing holistic, multi-service delivery across industries — financial services, manufacturing, consumer services, public services, and healthcare