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Brochures

Higher Customer Satisfaction is Higher Customer Retention

Published Date: 
Jun 13, 2012
Global software organizations are exploring opportunities to enhance customer satisfaction and improve customer retention through an optimum mix of Offshore – Onsite model.

This has led them to conclude that a multi-channel support involving voice, chat and email is crucial for not only installing, configuring and troubleshooting software but also for additional revenue generation through up selling and cross selling service packages.

Download our Technical Support Services brochure to understand how HCL adds significant value to software organizations by increasing the productivity, improving revenue and efficiency of the process, thereby transferring the business benefits to the Client organization year-on-year.
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Facts about HCL Technologies

  • $5.4 billion global company delivering measurable business value in enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, and business services
  • Extensive global offshore infrastructure and network of offices in 31 countries
  • Providing holistic, multi-service delivery across industries — financial services, manufacturing, consumer services, public services, and healthcare