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Customer Experience Solutions - Mobility & Social Media

Customer Experience Solutions - Mobility & Social Media

Once the mobile strategy is decided upon, a Payer can quickly develop and launch the essential applications giving its consumers access to the information they need – whenever they need it. In addition instantaneously providing relevant health tools and information while on the go. in a phased manner thus catering to the consumers’ expectations while ensuring that the payer is not lagging behind the competitors.

Some useful solutions that can be launched are –
  • Member portal – Members can view their ID card and get benefit details and plan information such as deductibles, Health Savings Account balances, and recent claims updates
    Plans’ information – To view, compare and enroll for various plans
  • Place locator – Members can search for a provider based on their plan’s network, map the doctor’s location and easily save the information to their contact list. Locate providers, pharmacies, urgent care centers in a given area
  • Compare drug prices –Members to search for and compare prices at local pharmacies for prescription medications
  • Health Wellness - Members and non-members can have access to real-time updates on weather forecasts combined with weather-related health alerts such as pollen, air quality and UV levels along with tips for managing their asthma and allergy symptoms. Members and non members post entering age and gender receive a list of recommended health screenings and immunizations for themselves, or their family
  • Prescription scan – Prescription refill by bar code scan

 

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