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Transforming Customer Experience at Health Plans

Transforming Customer Experience at Health Plans

The payer industry is going through a major upheaval with the advent of healthcare reform. With estimates on potential new insurance applicants varying between 30 – 50 million, the payer industry will undergo a shift in business focus to a more consumer centric approach. This consumer centric approach will start at the door where a prospective customer, be it group or individual, would start interacting with the payer and hence the customer experience throughout their enrollment process and their lifecycle with the payer needs to be carefully managed.
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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.