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TRANSFORMING TELECOM CUSTOMER EXPERIENCE

TRANSFORMING TELECOM CUSTOMER EXPERIENCE

Telecom industry is facing few challenges in terms of customer experience, and adaption to technological advances, leading to customer churn. Better products, better delivery methods, lower prices, building satisfactory customer relationships, better marketing &, above all, successful customer communications, can help in mitigating churn.

HCL has helped reduce customer churn and achieve significant benefits, though its short term and long term solutions. HCL address the problem through its three pronged approach - Zero Service products, zero moment experience, and zero touch operations. with its vast capabilities in Telecom Industry, HCL has helped customers achieve - 95% Improvement in Customer Experience scores, 10% improvement in CSAT scores, 15 % sales lift and 15 bps Churn reduction.

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.