HCL understands the power of mobility in transforming the customer experience. The launch of the "Digital Traveler" framework from HCL helps airports in developing a comprehensive mobile application equipped with airport centric information to meet the needs of a mobile connected traveler. The Digital Traveler is a framework developed by HCL that enables airport operators to adopt state-of-the-art technologies to not only enhance the travelers' experience but also increase non-air revenues.
It introduces cutting edge technologies into airport services by providing user-friendly, real-time and location-based information to travelers. Non-air revenue is also given a boost by driving incremental traffic via relevant information and offers for services such as car parking, retail and food beverage among others. Loyalty programs also drive incremental traffic to retailers and airport services.