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Integrated Customer Information Management

Integrated Customer Information Management

Redefine and monetize customer experience

HCL’s “Integrated Customer Information Management” (ICIM) aims at centralizing customer data into an “enterprise wide customer database” by helping govern data, managing the data supply chain, fixing data quality issues and enabling data integration capabilities. By integrating disparate customer data spread across multiple systems, ICIM helps airlines store all relevant customer data in a centralized system offering a comprehensive view of customer information in real time driven by a SOA enabled architecture.

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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.