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Social Intelligence

Published Date: 
Aug 09, 2012
HCL’s Social Intelligence offerings for the travel industry can help your organization gain a 360-degree view of your customer, by streamlining unstructured digital content into structured information representing the voice of your customer. Our services spectrum includes consulting, implementation, maintenance and support through a pool of specialized consultants skilled in sentiment analysis and rating. Our end-to-end offerings comprise:
  • Advanced social analytical tools to gather and categorize digital content
  • Streamlined processes and methodologies to analyze and understand customer sentiments
  • Framework for delivering managed services through a global delivery model

 

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Facts about HCL Technologies

  • $5.4 billion global company delivering measurable business value in enterprise application services, IT infrastructure management, custom application services, engineering and R&D services, and business services
  • Extensive global offshore infrastructure and network of offices in 31 countries
  • Providing holistic, multi-service delivery across industries — financial services, manufacturing, consumer services, public services, and healthcare