Social Intelligence
Published Date:
Aug 09, 2012
HCL’s Social Intelligence offerings for the travel industry can help your organization gain a 360-degree view of your customer, by streamlining unstructured digital content into structured information representing the voice of your customer. Our services spectrum includes consulting, implementation, maintenance and support through a pool of specialized consultants skilled in sentiment analysis and rating. Our end-to-end offerings comprise:
- Advanced social analytical tools to gather and categorize digital content
- Streamlined processes and methodologies to analyze and understand customer sentiments
- Framework for delivering managed services through a global delivery model
