The value which you have provided to us is beyond doubt above and beyond the call of duty. The AR receivables management provided by HCL has been world class. Not only has the validation and collection process been effective, your agents’ professionalism to our customers is second to none, even when they have been unpleasant. The analysis provided confirms this. Needless to say, we consider the operational status of the HCL team an integral part of our daily modus operandi. Without HCL, the debtor management and DSO would be substantially out of control.
The Delivery infrastructure provides for multiple levels of Disaster Recovery, available for all processes as a chargeable service/facility:
HCL BPO Serivces Approach
- Level 1: Delivery Center System/ Subsystem Level Disaster Recovery – all critical Systems and subsystems have built in reduredundancies, supplemented by in-house stocked spares and extremely stringent response and up time SLA’s.
- Level 2: Delivery Center Level Disaster Recovery – Multiple sites are in place at Noida to provide warm site facilities.
- Level 3: Location Level Disaster Recovery – In case the entire Noida location is affected, warm site facilities are available at Chennai.
- Level 4: National Level Disaster Recovery – The Belfast Center can provide warm seat facilities incase of any national level of disaster.
High and customizable levels of Communication Redundancy through:
- Multiple Links
- Multiple Routes
- Multiple Paths
- Multiple Carriers
Enhanced levels of Resiliency, Quality and Security. Redundancy has been provided on every leg of the communication link to U.S.A and UK The link between India and UK is of Double Shielded fiber in a meshed loop configuration. This combination minimizes line noise, latency and provides 100% redundancy. Implementation of Cisco’s IP Sec / 3 DES Routers provide the highest possible levels of data security.
Building concurrent delivery knowledge and experience for critical customer processes through the Employee Exchange program between India and UK in order to facilitate Business Continuity.
For more information, please write to us at: firstname.lastname@example.org