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Disaster Recovery

Disaster Recovery - ThumbThe Delivery infrastructure provides for multiple levels of Disaster Recovery, available for all processes as a chargeable service/facility:


HCL BPO Serivces Approach

Facility

  • Level 1: Delivery Center System/ Subsystem Level Disaster Recovery – all critical Systems and subsystems have built in reduredundancies, supplemented by in-house stocked spares and extremely stringent response and up time SLA’s.
  • Level 2: Delivery Center Level Disaster Recovery – Multiple sites are in place at Noida to provide warm site facilities.
  • Level 3: Location Level Disaster Recovery – In case the entire Noida location is affected, warm site facilities are available at Chennai.
  • Level 4: National Level Disaster Recovery – The Belfast Center can provide warm seat facilities incase of any national level of disaster.

Communications

High and customizable levels of Communication Redundancy through:

  • Multiple Links
  • Multiple Routes
  • Multiple Paths
  • Multiple Carriers

Enhanced levels of Resiliency, Quality and Security. Redundancy has been provided on every leg of the communication link to U.S.A and UK The link between India and UK is of Double Shielded fiber in a meshed loop configuration. This combination minimizes line noise, latency and provides 100% redundancy. Implementation of Cisco’s IP Sec / 3 DES Routers provide the highest possible levels of data security.

Continuity

Building concurrent delivery knowledge and experience for critical customer processes through the Employee Exchange program between India and UK in order to facilitate Business Continuity.

For more information, please write to us at: digital@hcl.com 

What Customers say

HCL’s engagement in the medical writing space has been one of the most fulfilling experiences in terms of the value delivered over the past 4 years. HCL provided prompt, professional service and sound advice through a dedicated team supported by good leadership. HCL not only has an outstanding medical writing group showing a passion for science and accuracy and also bringing a creative flare to their contributions but also has an equally dedicated and passionately driven clinical operations and data management team. In projects with tight timelines, the teams worked cohesively and delivered at a very short notice with a high quality regulatory document for submission to various regulatory authorities. It’s an absolute pleasure to interact and work with HCL.

- Dr. Anil Avhad, DGM - Medical Services, Glenmark Pharmaceuticals, Mumbai, India

 

"HCL helped turn our vision of a Global Security Operations Center into a reality… HCL’s security controls are among the best that I have seen in any of our business partners... I believe the qualities that led them to success on this project will assist our entities in achieving their own goals."

- Director, Global Security, One of the top 3 global pharma companies