Skip to main content Skip to main navigation Skip to search Skip to footer

Human Resource Outsourcing (HRO)

Challenges We Address

Of the many challenges that organizations face today, among the most significant are transforming the HR service delivery model through HR shared services, building advanced HR capabilities, and achieving service effectiveness. HCL helps organizations address key HR outsourcing needs by aligning their HR and business strategies.

At HCL, we manage critical HR back-office processes, bringing operational excellence through strategic partnerships. Combining IT, BPO, and infrastructure strengths, HCL takes responsibility for a seamless integrated delivery, globally. A phased transformation approach ensures early and sustained benefits.

HCL’s Hire-to-Retire Services

HCL’s HRO services comprise activities throughout the employee life cycle, from recruiting to onboarding to separation. HCL partners with clients in the transformation of their HR service model to deliver the maximum value to business. Our offerings include specialized services that leverage our vast experience in handling global clients, domain expertise, and knowledge of industry best practices. Key HRO services include:

  • Recruitment and Staffing
  • Workforce Administration
  • Talent Management Administration
  • Learning and Development Administration
  • Compensation Management
  • Benefits Administration
  • Payroll Services
  • Employee Help Desk Services

 How are our services different?

  •  Integrated HRO offering that addresses HR and business needs
  • Cloud-based multi-country payroll system
  • Deep expertise on diverse platforms including Oracle, PeopleSoft, and SAP
  • Ahrcus, our cloud-based, multi-process global HR solution that was developed in partnership with SuccessFactors
  • Transactional BPO Pricing Model
  • Technology-enabled solution supported by domain expertise for efficient services
  • Focus on innovation, process transformation, and service improvement
  • Change management with minimal disruption of services
  • Collaborative and partnership-based approach to service delivery
  • Focus on cultural alignment and integration

What You Can Expect

  • Scalable and elastic platforms with end-to-end bundled services, applications, and infrastructure that help minimize TCO, risks, and investments while enhancing business agility
  • Transformed business operations through the deployment of standard business processes, SLA and delivery driven business-metrics, industry frameworks, and best-in-class technology
  • Pre-built components and organization change management (OCM) approach enabling seamless transition, reduced deployment time, and accelerated benefits realization
  • HCL’s integrated global delivery model (IGDM) and cost-efficient process-as-a-service approach enable the delivery of world-class services using a cloud-based platform on multi-client architecture. These platforms are hosted on a scalable and secure infrastructure leveraging HCL’s globally located data centers, ensuring conformance to data privacy and security regulations.
  • Flexible pricing models (including usage-based pricing) that help in the transition from a Capex to an Opex model, bringing flexibility and cost predictability to suit changing business needs
  • Access to best practices, global standardized processes, and technology built on best-in-class enterprise solutions based on extensive market research and expertise in the HR domain

What Customers Say

HCL’s engagement in the medical writing space has been one of the most fulfilling experiences in terms of the value delivered over the past 4 years. HCL provided prompt, professional service and sound advice through a dedicated team supported by good leadership. HCL not only has an outstanding medical writing group showing a passion for science and accuracy and also bringing a creative flare to their contributions but also has an equally dedicated and passionately driven clinical operations and data management team. In projects with tight timelines, the teams worked cohesively and delivered at a very short notice with a high quality regulatory document for submission to various regulatory authorities. It’s an absolute pleasure to interact and work with HCL.

- Dr. Anil Avhad, DGM - Medical Services, Glenmark Pharmaceuticals, Mumbai, India

 

"HCL helped turn our vision of a Global Security Operations Center into a reality… HCL’s security controls are among the best that I have seen in any of our business partners... I believe the qualities that led them to success on this project will assist our entities in achieving their own goals."

- Director, Global Security, One of the top 3 global pharma companies