Many organisations are finding innovative ways to grow in today’s competitive market. However, a few companies are sustaining their market leadership position by leveraging on one of their most valuable assets – human capital. In most of the organisations, the Human Resource function (HR), which is entrusted with managing this asset, spends most of its time on transactional, non-core tasks. Other key challenges faced by HR include staying current with changing compliances, adjusting to dynamic business needs, coordinating with different HR vendors on a regular basis and more. These things to a very significant extent reduce the time HR team spends on strategic priorities that critically impact the bottom-line.
The value which you have provided to us is beyond doubt above and beyond the call of duty. The AR receivables management provided by HCL has been world class. Not only has the validation and collection process been effective, your agents’ professionalism to our customers is second to none, even when they have been unpleasant. The analysis provided confirms this. Needless to say, we consider the operational status of the HCL team an integral part of our daily modus operandi. Without HCL, the debtor management and DSO would be substantially out of control.
- Group Credit & Risk Manager, a UK-based retail Water Supply Major [on the “Order-2-Cash” process]
