The value which you have provided to us is beyond doubt above and beyond the call of duty. The AR receivables management provided by HCL has been world class. Not only has the validation and collection process been effective, your agents’ professionalism to our customers is second to none, even when they have been unpleasant. The analysis provided confirms this. Needless to say, we consider the operational status of the HCL team an integral part of our daily modus operandi. Without HCL, the debtor management and DSO would be substantially out of control.
After the success of business process outsourcing, it is now KPO in India, which is making its presence felt. BPO’s success in India is encouraging overseas companies to eye Indian market for knowledge process outsourcing (KPO). With a huge talent pool, India could emerge as a global Knowledge Process Outsourcing hub as the sector requires specialized knowledge in respective verticals. Operational cost saving, pool of talented workforce, infrastructure improvement and favorable government policies are the major factors, which are responsible for KPO’s growth in India.
As the market for outsourced services has evolved from low-end business support services to include value-added, business critical functions, HCL BPO’s Knowledge Process Outsourcing division is well positioned to assist Clients with a full spectrum of outsourced services. The Knowledge Process Outsourcing division in HCL is divided into two broad categories of service segments.