After the success of business process outsourcing, it is now KPO in India, which is making its presence felt. BPO’s success in India is encouraging overseas companies to eye Indian market for knowledge process outsourcing (KPO). With a huge talent pool, India could emerge as a global Knowledge Process Outsourcing hub as the sector requires specialized knowledge in respective verticals. 
The value which you have provided to us is beyond doubt above and beyond the call of duty. The AR receivables management provided by HCL has been world class. Not only has the validation and collection process been effective, your agents’ professionalism to our customers is second to none, even when they have been unpleasant. The analysis provided confirms this. Needless to say, we consider the operational status of the HCL team an integral part of our daily modus operandi. Without HCL, the debtor management and DSO would be substantially out of control.
- Group Credit & Risk Manager, a UK-based retail Water Supply Major [on the “Order-2-Cash” process]
