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Technology Reliability

  • EnsureIT Platform based IT services 24X7
  • IT Service management standardized as per ISO20000.
  • IT Services aligned to meet business requirements
  • High speed resilient global WAN network with disparate Pacific and Atlantic traffic routing
  • Global command centre for remote management of network and components
  • Technology components sourced from leading and reputed vendors such as Avaya, Nortel, Cisco, Verint, Aspect, VMWare, HP, Dell & IBM
  • PMBOK® Based Project Management Services
  • Information Security Management as per ISO 27001

HCL BPO Services Approach

System Security

  • Trend Micro Anti Virus Protection
  • Windows 2000-based Network with Kerberos enabled Logon
  • Daily Backup and offsite storage of month end backup tapes
  • IPSEC/PPTP/L2TP based VPN implementation Capabilities

Network Security


  • Dual PIX in High Availability Mode
  • ISA based firewall after PIX providing flexible access
  • Dual Packet Filtering Firewall in High-Availability mode with VPN support

Real Secure IDS (Intrusion Detection System)

  • Secured V-LAN for Separate Clients
  • WAN/LAN switches password
  • The passwords for the switches are changed every 45 days
  • Password repetition is avoided
  • Password stored in a secure area

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