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Technology Reliability

  • EnsureIT Platform based IT services 24X7
  • IT Service management standardized as per ISO20000.
  • IT Services aligned to meet business requirements
  • High speed resilient global WAN network with disparate Pacific and Atlantic traffic routing
  • Global command centre for remote management of network and components
  • Technology components sourced from leading and reputed vendors such as Avaya, Nortel, Cisco, Verint, Aspect, VMWare, HP, Dell & IBM
  • PMBOK® Based Project Management Services
  • Information Security Management as per ISO 27001

HCL BPO Services Approach

System Security

  • Trend Micro Anti Virus Protection
  • Windows 2000-based Network with Kerberos enabled Logon
  • Daily Backup and offsite storage of month end backup tapes
  • IPSEC/PPTP/L2TP based VPN implementation Capabilities

Network Security

Firewall

  • Dual PIX in High Availability Mode
  • ISA based firewall after PIX providing flexible access
  • Dual Packet Filtering Firewall in High-Availability mode with VPN support

Real Secure IDS (Intrusion Detection System)

  • Secured V-LAN for Separate Clients
  • WAN/LAN switches password
  • The passwords for the switches are changed every 45 days
  • Password repetition is avoided
  • Password stored in a secure area

For more information, please write to us at: digital@hcl.com 

HCL Beyond the Contract

What Customers Say

HCL’s engagement in the medical writing space has been one of the most fulfilling experiences in terms of the value delivered over the past 4 years. HCL provided prompt, professional service and sound advice through a dedicated team supported by good leadership. HCL not only has an outstanding medical writing group showing a passion for science and accuracy and also bringing a creative flare to their contributions but also has an equally dedicated and passionately driven clinical operations and data management team. In projects with tight timelines, the teams worked cohesively and delivered at a very short notice with a high quality regulatory document for submission to various regulatory authorities. It’s an absolute pleasure to interact and work with HCL.

- Dr. Anil Avhad, DGM - Medical Services, Glenmark Pharmaceuticals, Mumbai, India

 

"HCL helped turn our vision of a Global Security Operations Center into a reality… HCL’s security controls are among the best that I have seen in any of our business partners... I believe the qualities that led them to success on this project will assist our entities in achieving their own goals."

- Director, Global Security, One of the top 3 global pharma companies