Technology Reliability

• EnsureIT Platform based IT services 24X7
• IT Service management standardized as per ISO20000.
• IT Services aligned to meet business requirements
• High speed resilient global WAN network with disparate Pacific and Atlantic traffic routing
• Global command centre for remote management of network and components
• Technology components sourced from leading and reputed vendors such as Avaya, Nortel, Cisco, Verint, Aspect, VMWare, HP, Dell & IBM
• PMBOK® Based Project Management Services
• Information Security Management as per ISO 27001

HCL BPO Services Approach

System Security

• Trend Micro Anti Virus Protection
• Windows 2000-based Network with Kerberos enabled Logon
• Daily Backup and offsite storage of month end backup tapes
• IPSEC/PPTP/L2TP based VPN implementation Capabilities

Network Security

Firewall

• Dual PIX in High Availability Mode
• ISA based firewall after PIX providing flexible access
• Dual Packet Filtering Firewall in High-Availability mode with VPN support

Real Secure IDS (Intrusion Detection System)

• Secured V-LAN for Separate Clients
• WAN/LAN switches password
• The passwords for the switches are changed every 45 days
• Password repetition is avoided
• Password stored in a secure area

For more information, please write to us at: digital@hcl.com 

• Business Services
• Enablers & Accelerators