Customer centric value offerings establish the difference between services and services+. The difference comes from unique customer insights and value propositions backed by competencies and validated by customer experience.
Economic turbulence has forced CIOs & CTOs across the world to redefine their priorities & business objectives. Some of them include deriving maximum value from the existing IT investments, moving beyond incident management and leveraging technology to create new products & business models. At HCL, we have a 'Thinking-IT' framework which addresses four objectives:
- IT Transformation - Re-engineering business processes or service architectures
- Technology Transformation - disruptive innovation by radically changing the way products and services are developed and delivered
- Operations Transformation - by significantly increasing the value derived from current IT investments and by enabling a real time and integrated transaction monitoring - resulting in high performance through a new form of operating various business elements
- Business Transformation - through high focus on domain trends, needs and solutions