Mobile SFA
Client Background
- Client is a leading global IT services company, working with clients in the areas that impact and refine core of their businesses
Business Challenges
- Mobile enable the existing web based Sales Force Automation tool on various devices like Blackberry, iPhone, Android and Nokia smart phones
- Design the user interface such that it works on all above mentioned devices irrespective of the device and browser capability
- Maximum reuse of the existing Sales Force Automation backend system
HCL’s Solution
- Thin client (Mobile Web) mobile application that can be accessed from any smart phones with minimum browser capability (Html 4.0.1 & above, JavaScript 1.x & above, CSS 2.1 & above)
- Device size based UI rendering with the help of Device Atlas (Device recognition Solution)
- VPN based backend communication
- Web Service and Mobile Gateway layer based backend integration
- Process reengineering to mobile enable the existing SFA business processes
- Extension of this application based on mobile widgets to make use of device features (GPS, BT, etc)
Results
- Sales managers can access SFA application while they are on the move
- Responding quickly to sales opportunities by accessing corporate Sales Force Automation systems and other relevant backend systems
Solution Highlights
- Enterprise backend integration
- Multi device target platform
- Mobile specific process re-engineering
