HCL's Value Delivery
Case Study 1 - Leading Global Software Vendor
Area of Engagement
Program management; Strategic and Advisory consulting services and Development
Business Objectives
Client is seeking to open retail stores and connect their online services with customers and prospects to drive traffic to their brick and mortar operations.
- Develop a scalable and flexible infrastructure for DW/BI integration across internal and external sources
- Integrated social sources
- Integrated knowledge management
- Utilize federated data sources
- Agile deployment to meet rapid store opening on a national scale
Solution
HCL overall strategy for the engagement was
- Strategy and planning for implementation to connect people across online and brick & mortar lines of business
- Work with business owners and IT to develop scenarios and story board to help understand, priorities, and organize the jobs-to-be-done
- Develop foundation service
- Develop a Agile implementation approach to incremental work packages to enable scenarios
- Introduce quick wins using by leveraging existing federated data sources as well as SaaS based sources for gathering social media content
- Provide onsite and offshore staffing within a global delivery model
Value Delivered
- Support aggressive schedule for opening stores nationally
- Unified foundation services support long-term growth
-
Improved operational efficiencies
- Role-based information delivery across online and brick & mortar lines of business
- Enable cross-functional information sharing
- Enable knowledge sharing and retention
-
Lower overall cost operations
- Consolidate efforts across multiple initiatives
- Establish authoritative data sources
- Utilize federated data sources
- Utilize existing assets where feasible
Case Study II - Fortune 500 Financial Organization
Area of Engagement
Strategic planning; Text mining; Text analytics; Social analytics; Community lifecycle
Business Objectives
The objective is to develop a tangible roadmap providing business value across multiple social software initiatives. Financial organization has been using Social Analytics and developing communities for 1 year. Based on this experience the organization has identify process and technology gaps across multiple lines of business that must be filled to created an holistic approach. The challenges are
- Redundancy in initiatives
- No integrated processes
- Duplicate cost
- Loss of key information
- Create customer friendly social applications
Solution
HCL overall strategy for the engagement was:
- Develop strategic plan to enable voice of customer services across all lines of business
- Define governance and foundation services for to gather, process, analyze, and delivery analytics across a variety of listening posts
- Work with business owners and technology providers to understand the cross-functional requirements
- Develop scenarios with business owners to create priorities, need by dates, and align to implementation and integration activities
- Develop enterprise wide business and technology architecture
- Develop and utilize an Agile methodology for incremental deployment
Value Delivered
- Improved operational efficiencies
- Lower overall cost for operations
- Identify and share key information quickly
- Integrated platform for gathering, processing, analyzing, and reporting customer’s ideas, opinions, sentiment
- Standardized foundation services for on boarding unstructured data
- Unified approach to improved business processes and align enabling technologies
- Saleable and sustainable infrastructure for expansion of social software services
