Careers in Philippines
The World Bank predicts that the IT industry in the Philippines — a strong contender to be a global leader, especially in the BPO space — will generate $55 billion in revenues by 2020. The country’s state-of-the-art infrastructure, government support of IT industry initiatives, highly skilled workforce, strong ties to Western culture, use of English, and low labor costs make it one of the most desirable outsourcing destinations.
Even though HCL entered the Philippines fairly recently in 2012, we are widely recognized for our commitment to addressing both business and societal issues in the country. HCL’s APAC Customer Advisory Council helps HCL align solutions with local market requirements and serves as an exceptional platform for HCL clients and their industry peers to exchange ideas and best practices.HCL is focused on contributing to communities throughout the country by creating jobs and developing an ecosystem that supports and encourages innovation. The HCL center in the Philippines has the capacity to employ more than 1,500 professionals — a strong signal of our commitment to investing in people, facilities, and processes.
HCL is working with the Business Processing Association of the Philippines (BPAP) on initiatives to create and sustain a robust pool of skilled and motivated workers who can spur economic growth. HCL also recruits graduates from local universities and plans to invest in training employees for specialized work with next-generation technologies.
In 2012, HCL established a center in Manila that leverages state-of-the-art facilities to offer a wider range of services to global customers. This center aims to introduce transaction processing to the predominantly voice-based BPO market in this region, and to deliver both front-office and high-end back-office operations to customers across industry segments.
Senior Vice President - Operations & Country Head, Philippines operations
Randeep Chikara is Senior Vice President - Operations & Country Head, Philippines operations, HCL Technologies Ltd - Business Services. Randeep joined HCL in the United States for business growth and large account management as Head of High-Tech, Manufacturing & Telecom and later on moved to India to manage operations.
Randeep comes with a diverse background and brings with him a solid track record of managing complex client relationships across US, Europe, Philippines and India. He has held leadership roles in the outsourcing industry for over a decade. He has restructured and led businesses through change management started large Global delivery center in new locations and transitioned large complex client engagements. Randeep is responsible for Front Office Product Support operations across all verticals for HCL Business Services division.
He has been in IT services industry for over past 20 years, based in the US for half of his professional career. He was previously at EXL Services as a Vice President, Senior Manager, Bearing Point (Erstwhile KPMG), Director, Business Development at Syntel, Inc. and Account Manager at TechSpan (now Genpact). Early in his career he managed sales & client relationship located out of India.
Randeep is an Electronics Engineer, and holds a Masters in Business Administration. He is Six-Sigma certified, Completed his Emerging Leadership Program from Harvard and the Strategic Thinking & Leadership for Growth programme from The Wharton School. Randeep is member of Nasscom's Noida Chapter, and is also a member of BPAP Philippines.