With more than 16 years of experience on the System I, with experience in supporting applications right from S/36 to IBM i, the HCL midrange practice brings world-class processes, personnel and global expertise in application operation, maintenance and support. It has specialists in a wide range of technologies such as RPG II,III,IV, COBOL/400, Java/400, DB2/400, CL/400, SQL/400, J2EE, SYNON and LANSA with in-depth expertise both functional and technical in select focus ERP packages - MAPICS XA,PKMS, BPCS, JDA and IBS ERP.
The integrated operations and management services work on the principle of ‘Customer Delight’ through predictable, consistent processes and ITIL compliant interfaces. The integrated help desk is a unique concept of a single stop shop for issue resolution through live support and remote desktop control.
The vision of IOMS is ‘Operations Transformation’ and ‘IT Transformation’.
Operations Transformation will enable faster resolution through real-time monitoring. This is supported by nine competencies:
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Integrated Helpdesk
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Integrated monitoring
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ITIL-compliant service support
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SLA management
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Continuous productivity improvements through self service portals and known error database
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Operating tools
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Process-oriented approach
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Transition framework
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Governance
The IOMS enables a 360 degree view of the application landscape through its key features:
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ITIL, ASL practices for application support
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Reduced cost of service
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Complete person independency
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Scale on-demand
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Asset optimization
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Utility-based pricing
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Continuous enhancements in service levels
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Dedicated Business Continuity Management Center
