Application Support & Maintenance
Recognizing the importance of log-term application support and maintenance to our customers’ businesses and processes, HCL offers a complete range of offshore outsourcing services in technical support and maintenance to our clients.
HCL’s application maintenance service offerings involve complete ownership of our customers’ applications with highly optimized onsite offshore team strength. This is done through our Onsite-Offshore model where we station a small onsite technical support team of engineers and have an offshore setup of dedicated team and infrastructure, called Offshore Development Center (ODC).
Our consultants take a proactive approach to software support and maintenance, by focusing on long-term functionality, stability, and preventive maintenance to avoid problems that typically arise from incomplete or short-term solutions. This approach, coupled with our robust service delivery mechanism with a highly optimized onsite-offshore mix allows our customers to continually reduce recurring maintenance costs.
- Application Transition
- Application Support
- Application Enhancements
- Testing Services
- 3d party vendor management
- Multi-tiered governance and reporting
- Robust processes & Methodologies
- Mature transition framework
- Tool based approach
- Continuous improvements
- Reduced cost of operations
At HCL, we have evolved a well-defined and mature application maintenance process that allows to effectively capture the application environment and business activity. Our process is designed in a way so that it addresses all your application support and maintenance needs spanning from portfolio and offshorability analysis to application management. Our 7-step transition process with unique Knowledge Transfer methodology and effective documentation provide safe means in transition to offshore for greater efficiency and cost savings for customers. Each of these activities are governed and monitored by an SLA framework with focus on continuous improvement.
