Success Stories
Application portfolio optimization
Customer
A large global provider of data, analysis, and information tools
The Challenge
Legacy of mergers and acquisitions had resulted in
- Decentralized functions with overlapping processes and IT assets.
- Multiple applications serving same business process.
- Absence of a centralized documentation of existing systems.
- Industry-wide competitive pressure to consolidate processes and reduce mounting cost of IT assets.
HCL's Solution
Process rationalization through APO with the help of
- Assessment of current state to understand Technical (TQ), Functional(FQ), and Management Quality(MQ).
- Identification of opportunities to improve architecture and sourcing.
- Recommendations on consolidation and offshoring.
Value Delivered
- Reduced maintenance costs: 167 systems supporting 15 business processes were reduced to 32 systems implemented across geographies.
- Increased efficiency: All manual processes were automated.
- More value to existing customer base: Decision support system for interacting with customers.
- 24X7 business needs fulfilled: Increased uptime for systems.
- Smooth and well-begun offshoring initiative.
- Improved resource utilization.
