Success Stories
Application Maintenance, Support and Enhancement for a Leading non-profit Healthcare management organization
Customer- A leading non-profit Healthcare Management Organization in the US with over 8.2 million members
- Application Maintenance, Support & Enhancement - Chronic Care Management, Laboratory Information, Electronic Medical Records, Patient Data Interface System, Admissions, Discharge and Transfers
- Application Size - 20,000 programs and components, 75MLOC
- Over 99.5% compliance to agreed SLAs
- Over 20% improvement in turn-around times for support/maintenance
- Transition from Time & Material to Fixed price model
- Compliance to Industry standards - HIPAA, HL-7
- MIPS reduction achieved for Business critical applications
- Reduction of TCO by 20%
- With HCL's superior delivery model, the customer realised tremendous benefits in terms of performance improvement and cost savings.
- HCL followed a thorough process-centric approach, with extensive benchmarking, quality auditing and documentation.
- HCL displayed superior capabilities in working on diverse technologies and methodologies and on several applications
- Exhibiting a high degree of responsiveness to the customer's needs, HCL ramped up its team to over 100 engineers at short notice.
