HCL understands the power of mobility in transforming the customer experience. The launch of the "Digital Traveler" framework from HCL helps airports in developing a comprehensive mobile application equipped with airport centric information to meet the needs of a mobile connected traveler. The Digital Traveler is a framework developed by HCL that enables airport operators to adopt state-of-the-art technologies to not only enhance the travelers' experience but also increase non-air revenues.
It introduces cutting edge technologies into airport services by providing user-friendly, real-time and location-based information to travelers. Non-air revenue is also given a boost by driving incremental traffic via relevant information and offers for services such as car parking, retail and food & beverage among others. Loyalty programs also drive incremental traffic to retailers and airport services.