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Shared Services

Businesses throughout the world are constantly facing operational and strategic challenges to improve their service to customers, lower their costs and increase business effectiveness. This has never been so imperative than in the current economic climate.

Shared Services are a key contributor to driving efficiencies and tackling budget pressures. This approach enables companies to eliminate non value-added activities, automate essential processes, and benefit from standardisation, economies of scale and skill.

Shared Services Framework - HCL Tech



   - Cost reduction

   - High quality service delivery 

   - Operational efficiency and

   - Employee Satisfaction



Shared Services is more than just centralisation or consolidation of similar activities in one location. It is the convergence and streamlining of similar functions within an organisation, or across organisations, to ensure that they are delivered as effectively and efficiently as possible. In a Shared Services model, these activities will be run like a business, delivering services to internal and external customers at a cost and of a quality and timeliness that is competitive with alternatives.

Shared Management Framework - HCL Tech

At HCL we are experts in the design, implementation and continuous improvement of shared services – whether they be in- or out-sourced, near- or far-shore.

Our specialist skills, tools, methods and accelerators will ensure that your shared service organisations make the most effective use of your resources, achieving and sustaining performance excellence. Our pragmatic approach and collaborative style enable the successful design and implementation of common management practices in a business-oriented organisation which is focused entirely on delivering highest value services at the lowest cost to customers.

Our product range includes expertise in:

  • Shared Services Strategy
  • Shared Services Health Check
  • Enterprise Shared Services (multi-functional)
  • Process Optimisation
  • Organisation Excellence
  • Technology Enablement
  • Service Management Framework
  • Location Selection
  • Service Model optimisation (In-sourcing vs Out-sourcing)
  • Legal & Regulatory Compliance

For more information on our Shared Services, please write to us at:

Kontaktieren Sie uns

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

Was Kunden sagen

"HCL hat mit wichtigen Siegen zum Erfolg von Microsofts CRM wesentlich beigetragen. Ihre Investitionen in Personal führten zu verbesserten Produktkenntnissen und Qualitätsimplementierungen und haben Kunden von Microsoft bessere Dienstleistungen bereitgestellt."

- Microsoft, zur Verleihung der Microsoft-Auszeichnung "2011 CRM Partner of the Year" an HCL