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Thought Leadership

Anoop Tiwari, Senior Vice President, Head of BPO Operations - North America, Business Services

Anoop Tiwari,
CORPORATE VICE PRESIDENT,
EPO & Head -BUSINESS SERVICES,
HCL Technologies Ltd.

Anoop is the Corporate Vice President - Enterprise Performance Office and Head of Business Services Division.

As the Head of Business Services, Anoop leads the cycle from acquisition to delivery including client acquisition, building new propositions and industrialization of service delivery. This division offers services to global customers across industry verticals with a strong focus on domain based next generation services powered by functional expertise, integrated global delivery and client centric business models. The division has helped many Fortune 500 companies simplify processes and create tangible business value.

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The Enterprise Performance Office, as part of the CEO’s office integrates strategy, operations and technology functions across the company providing strategic direction to drive continuous and sustained growth. The function also oversees all strategic organic and inorganic investment.

Anoop has played several crucial global roles over his 25 years journey at HCL. He led HCL’s acquisition of AXON, one of the largest acquisitions in the Indian IT industry. Today, the enterprise application business of HCL is rated in the leadership quadrant by leading industry analysts, worldwide.

Through the CIO function, he led the cloud adoption strategy in HCL, optimizing running costs while significantly increasing the function’s service delivery capability. His team adopted Digital Technologies to bring about design thinking, persona based user experience into several business processes.

He transformed the Sales organization and enabled productivity improvements. His deployment of “Employees First Customers Second” philosophy made the transitions function deliver on zero defect transition in large rebadging deals.

Anoop has a degree in Physics and Law and lives with his wife and two sons in Cupertino, California. Given all his travel, during his spare time, he loves to work out and stay healthy. 

 

 

 

Raghu Kidambi, Senior Vice President, Head of BPO Operations - North America, Business Services

Raghu Kidambi,
Executive Vice President,
Head of Business Services- North America,
HCL Technologies Ltd.

Raghu has 20 years of experience in process transformation across multiple industry verticals, 6 years in business process outsourcing and 10+ years in deploying shared services in core operations and horizontal processes. He has implemented large scale ERP implementation across the globe. Prior to HCL, Raghu worked with Amex, Oracle, PWC and Deloitte. He has a Bachelor of Science in Accounting (BSA) and an MBA in Finance from American University.

 

 

udayan guha

Udayan Guha,
Senior Vice President,
Head of Business Services-Europe,
HCL Technologies Ltd.

Udayan is responsible for all business development and business growth in Europe, including some of HCL’s largest and strategic customers in the financial services, telecom and utilities verticals. He has over 25 years of experience in Outsourcing, Consulting in Financial Services, Telecom & Manufacturing and has also been involved in implementations of financial ERP systems.

One of the most well-informed and connected business heads in the European outsourcing world, Udayan leverages his consulting and accounting background to help businesses take advantage of HCL’s significant expertise in technology, business processes and outsourcing. Prior to HCL, Udayan worked in McKinsey & company and PwC. He is an Electrical Engineer from IIT, Kanpur and a MBA (Finance) from London Business School.  He is also a qualified management accountant.

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