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The Situation Today

When compared to other industries, Cloud services are still nascent in Utilities, but we’re at the inflection point on the adoption curve. The Cloud seems to everywhere and everyone’s talking about their single solution as the silver bullet for your business. The reality, though, is that organizations traverse through the fog to find their Cloud and realize that there’s no one-size-fits-all solution.

How HCL Can Help

At HCL, we are both an advisor and a provider for Utilities to guide them in designing the right Cloud mix for their business, one step at a time. HCLoud (pronounced H Cloud) is HCL’s latest Cloud ecosystem that offers the entire suite of Cloud services for Utility companies. It is available by judiciously combining private and public clouds to satisfy security and compliance standards and provide scalable infrastructure at an affordable price.

Services from our HCLoud delivery matrix below include SAP CR&B hosted on HCL’s partner network of over 13 Datacenters worldwide, or an Infrastructure and Platform vendor of your choice. HCLoud offers a fully integrated platform for all enterprise applications including their support as a service. Our Cloud Consulting Services wing works with Utilities to understand their business needs, financial goals and security standards, to architect their Cloud landscape.

What You Can Expect

HCL is currently working on the CIS modernization program for a large North American retailer of energy and related services. We have a team of over 450 BPO resources trained to support the clients’ end consumers. The complete scope of services includes the following:

  • BPO – Customer care services, Billing services, Remittance Processing Services and Credit/Collections Services
  • IT Services – CRM&B Implementation, Voice telephony setup, Data Center Services etc.
  • Swing Services – Print & Mail and Retail Lockbox services


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We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

We will treat any information you submit with us as confidential. Please read our privacy statement for additional information.

What Customers Say

We required an enterprise application integration services partner who can help us transform our customer information systems and processes. HCL offers an impressive track record of SAP CRM and billing implementations for major utilities as well as a flexible and experienced deployment team to help us meet our goals.

Nasser Akari, Division Head, Business Transformation Office for Washington Gas & Light