Success Stories
SAP implementation for a leading water utility in UK
Client: Leading water utility company in UK
Area of Engagement- SAP Implementation - CRM, Asset Lifecycle Maintenance (ALM), IS-Utilities, Business Warehouse, ePortal, FI, HR, MM, SD
- Reduce Operational expenses and reduce complexity (use of multiple software packages)
- Cost effective solution for Competitive Tendering and Outsourcing (CT&O) initiative
- Comply with Euro regulations
ALM Footprint
- Customer Service Management - Service order and Account Management
- Plant Maintenance - Asset Structuring, OFWAT Reporting
- Portal - Contractor Workbench & Confirmation of jobs by vendors
- CRM - Operational Call Center
- Computer Telephony Integration (CTI)
- Mobile Asset Management
- Connection and Device Management - Plant engineering & Construction
- Consumption Data Collection
- Billing - Billing of Residential customers , Commercial and Industrial customers
- Customer Financial Management - Receivables & Collection Management & Auditing
- Increased predictability in capital costs
- Leveraged on SAP Best Practise processes
- Euro compliance achieved
- Accurate Level of Service (LOS) monitoring
- New Connections - no billing delays because of byelaw inspections
- Streamlined Annual Billing process
- Improved Call Centre Operations
- Improved visibility & audit-ability
