Utilities Industry

Electric Utilities

Addressing climate changes and rapidly increasing supply-demand gap is on the top of the agenda of the Electric Utilities management worldwide. The industry has undergone progressive restructuring over the last decade along with significant regulatory changes to accommodate the associated change. While deregulation has benefitted the end-users tremendously, it has also resulted in plethora of complex operational challenges for the companies. While conformity to the restructuring and the regulatory actions combined defined the technology focus of the utilities in the past, the future seem to be focused on asset and resource optimization in regulated markets and enabling competitive edge in contestable deregulated markets.

To address these complex challenges, the Electric industry is looking for business partners in the form of technology service providers with deep industry focus and specialized competencies in solving industry problems like supply security, emissions control, reliability, energy efficiency and customer profitability etc. The solutions which are gaining most ground in this space are in the areas of Demand Response, Work Force Optimization and Advanced Metering Infrastructure (AMI).

HCL has provided innovative technology solutions to leading electric utilities across the globe and has helped these organizations in achieving complete business transformation. Our strong domain focus, a 360 degree technology offering and strong engineering background ensures a de-risked, best in class experience for our customers.

HCL AXON has unparalleled experience in implementing SAP:

• Successfully implemented over 35 SAP Utilities implementations within timescales that are convincingly shorter than industry norms
• Delivered more US SAP Utilities implementations than any other partner
• Participated in over 85 SAP Utilities implementations
• Prime contractor for 2 of the 6 worldwide pilots of SAP's Industry Solution for Utilities (IS-U)
• Developed and implemented the first SAP deregulated billing solution in the world
• Implemented the first SAP Utility Mobile Asset Management solution in the US
• Actively involved in one of the first ever fully integrated SAP implementations in the Utility Industry globally

HCL’s Enterprise Content Management service has helped the Generation companies to improve their work management with the help of a digitized repository of all technical documents. Our Plant Automation services can help generation companies to leverage SCADA based solutions to manage distributed generation.

Our Electric Utilities sub-vertical focuses on the specific needs of our electric customers worldwide while offering solutions across the generation, transmission, distribution and retail business lines.

A snapshot of our Electric Utilities services:

Water Utilities

There is no doubt that the Water Utility business is getting the attention. Unfortunately, it is often a disaster or calamity that makes sit up and take notice. During the last year, the Sumatran tsunami and hurricane Katrina, though not directly linked with drinking water issues, forced us all to pay more attention to pressing issues like water resource management and drinking water availability.

Regulatory compliance and geopolitical issues pose tremendous challenges for the Water Utility industry globally. They always seek new ways to enhance customer experience.

HCL's Water Utilities micro-vertical help enterprises to meet the stringent HSE regulations and enhance their customer experience through integrated service offerings including product engineering, application development and maintenance, infrastructure services and business process outsourcing.

Our Water Utilities practice serves entire water utilities sector (drinking water supply and sewage) and aims at bringing distribution excellence, enhanced customer experience and business transformation to your organization.

A snapshot of our water utilities services is given below

 

Practice Highlights:

• Dedicated Centre of Excellence (CoE) enabling delivery optimization
• HCL has completed one of the largest end to end ERP implementations
• Strong technology capabilities spread across SAP, Peoplesoft, Oracle, Content Management, Middleware and Infrastructure Services
• Large strategic engagements with Leading Water Utilities companies globally
• Considerable base of water industry domain consultants
• Multi-faceted partnership (Development, Professional Services) with SAP

Waste & Recycling Management

The environmental volatility, high capital costs and stringent regulatory compliance requirements are some of the major challenges faced by the waste & recycling industry today. The industry is trying to consolidate itself and this phenomenon is omnipresent. To overcome these challenges, enterprises today need an IT and business environment with integrated and simplified processes, which can only be brought about by complete end-to-end business transformational projects.

We serve the specific needs of waste recycling industry spanning from Waste collection, Treatment & Recycling and Waste Disposal to Customer Relationship Management, Enterprise IT and Revenue Management. HCL offers services to waste & recycling management enterprises that cut across the waste lifecycle to bring business, operations and IT transformation. HCL AXON has the largest and most consistent track record of successfully delivering best practice customer billing, enterprise asset management and back office solutions for regulated and de-regulated utilities organizations across the world. HCL offers end-to-end services ranging from design & blueprinting, implementation & rollout to application development, maintenance and support. Through use of sophisticated tools like GPS and routing software, HCL helps to integrate the logistics into the financial processes.

HCL's Water Utilities micro-vertical help enterprises to meet the stringent HSE regulations and enhance their customer experience through integrated service offerings including product engineering, application development and maintenance, infrastructure services and business process outsourcing.

Our Water Utilities practice serves entire water utilities sector (drinking water supply and sewage) and aims at bringing distribution excellence, enhanced customer experience and business transformation to your organization.

Practice Highlights:

• Strong domain knowledge of the Waste & Recycling Industry
• Strategic engagements with leading Waste Management companies across globe
• Dedicated Centre of Excellence enabling delivery optimization
• Completed the second only end-to-end industry solution implementation in the Waste & Recycling space in the world
• Domain expertise in Waste & Recycling like preconfigured fast track solutions with mobile computing
• Technology capabilities spread across SAP, Peoplesoft, Oracle, Content Management, Middleware and Infrastructure Services

A snapshot of our services for waste & recycling industry is given below