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Analyst Reports

Engineering Services Outsourcing Demands Top Tech-Savvy Consulting Talent
ESO: Moving from technology to consulting and back
Leading vendors across all of IT, even those that relied traditionally on technology or price to differentiate from the competition, provide consulting as the start of a strategic relationship. For engineering services outsourcing vendors, this move to higher-value consulting and longer-term engagements requires smart talent management and a comprehensive understanding of a client’s business, not just their technology.
Published by: TBR Published in: May 2015 Download
HCLT’s Intelligent Sustenance Engineering Service Line Unit delivers data insights to extend the product life cycle
HCLT's Intelligent Sustenance Engineering SLU takes an analytical approach to product development and sustenance, enabling organizations to learn from prior experiences and accelerate product improvement. This solution transforms your product sustenance from a cost center to a value generator.
Published by: TBR Published in: July 2014 Download
Engineering Delightful Experiences
In their book, The Experience Economy, B. Joseph Pine II and James H. Gilmore eloquently articulate the progression of economic value, from the early days of agrarian societies to the dawn of the industrial economy and its subsequent transformation into the service economy. The authors make a convincing point that we are now embarking on yet another evolution, namely the advent of the experience economy, in which the consumer expects not merely goods or services, but experiences. Pine and Gilmore argue that the successful companies in this new era will wrap experiences around their products and services in order to sell them better. However, in order to obtain the full benefit of staging experiences, businesses must purposely design engaging experiences that are capable of commanding a premium, as depicted in the figure below. One of the advantages of an experience-based marketing strategy is that it enables a company to manufacture a viral effect.
Published by: Frost & Sullivan Published in: May 2014 Download
The Forrester wave™: software Product Development services, Q1 2014
HCL ERS has been rated as a leader for consumer and enterprise software, platforms and embedded software across all verticals in the Forrester Wave SPDS report. This is the 1st time Forrester has done this study and there are a total of 11 vendors in the report. The key highlight is the fact that HCL is the only IOP rated as a leader in their chart.
Published by: Forrester Published in: Mar 2014 Download
HCLT's App Test Factory Service Line Unit reduces testing costs and time to market for mobile applications
"HCLT's App Test Factory SLU, part of the firm's Software Quality and Compliance services, addresses these challenges by centralizing mobile application testing and certification operations through a single service delivery platform. The App Test Factory solution supports the entire testing life cycle, including designing test cases, setting up device testing lab facilities, developing automation scripts, executing test cases and delivering reports and analyses of test results"
Published by: TBR Published in: Mar 2014 Download
HCLT's Intelligent Tech Support Service Line Unit delivers data insights to improve the customer experience
"To move to "predict-prevent," HCLT created Intelligent Tech Support with a seemingly simple mandate: Customer service representatives need to be more empowered to respond to product queries and need to be able to solve issues during the initial call with customers. HCLT understands that "empowered to respond" requires tapping into the data accumulated with every tech support call, turning that data into predictive (and preventative) analytics."
Published by: TBR Published in: Nov 2013 Download
HCLT's Electronic Device Automation Testing Service Line Unit standardizes and accelerates the testing process across diverse device types
"The HCLT Electronic Device Automation Testing (eDAT) SLU reduces the time and labor costs associated with embedded systems testing by streamlining the testing of multiple devices through one flexible and scalable platform."
Published by: TBR Published in: Sept 2013 Download
Engineering Services 2.0 : In Conversation with Sandeep Kishore, HCL Technologies
"This IDC update presents the details of a conversation IDC had with Sandeep Kishore (SK), who heads the Engineering and R&D Services (ERS) Practice at HCL Technologies. IDC reached out to Sandeep to get his views and perspective on the evolution and growth of engineering services. Through various leadership roles and initiatives, he has seen these services evolve and grow to a $800+ million business at HCL Technologies, and his responses to IDC's questions bear testimony to his and the company's experience and thought leadership as they pertain to engineering services."
Published by: IDC Published in: August 2013 Download
HCLT's Platform Acceleration Suite Service Line Unit (SLU) speeds technology-enabled services development across multiple geographies, customers, partners and brands
"HCLT has 25 SLUs, which TBR attributes to the rapidly shifting nature of ERS customer needs and to HCLT's focus on nimble alignment to customers' needs. Each SLU has a product management team and a dedicated engineering team, enabling HCLT to deliver focused engineering services to clients."
Published by: TBR Published in: July 2013 Download
HCLT's new market approach: Product Intelligence Service Line Unit shortens product life cycles, reduces costs and generates efficiencies for clients
"TBR believes the creation of service line units (SLUs) helps HCLT build a proactive services catalog for its Engineering and R&D Services (ERS) division. The SLU structure will enable faster client outcomes by allowing greater responsiveness to shifting customer demands through a series of repeatable and proven development frameworks."
Published by: TBR Published in: June 2013 Download
Case Study: Creative Commitment Forms the Foundation of the Partnership Between HCL and Rockwell Collins
"The HCL-Rockwell Collins relationship is a model case study in technology services outsourcing best practices. Starting at the turn of the century as a narrowly defined delegation for software verification and testing services, the relationship now encompasses an extensive suite of software and hardware development services generated from HCL's Offshore Design Center (ODC) in India dedicated almost exclusively to supporting Rockwell Collins"
Published by: TBR Published in: Jan 2013 Download
HCL's commitment and creativity convinces clients to collaborate with it through shared-risk partnerships
"TBR believes HCL has put together a formidable go-to-market approach, particularly in the area of engineering services, where the firm has longstanding relationships with global 500 companies, some of whose senior executives were present at the Analyst & Advisor Day. These longstanding relationships point to a proven track record of engineering services delivery at a time when market conditions suggest an acceleration of high-value engineering services outsourcing"
Published by: TBR Published in: Jan 2013 Download
The Quest of Helping Companies Achieve Engineering Excellence
"The chief raison d'être behind the HCL/Teradyne partnership was HCL's ability to excel in tasks ranging from product testing and verification to entire ownership of a product life cycle. Teradyne's Semiconductor Test Division needed to rely on a partner that could take on multi-faceted projects, including hardware and software development, software verification, test automation and qualification, end-user support, and build/release, and HCL has been proving it can solidly deliver in all these areas"
Published by: Frost & Sullivan Published in: Nov 2012 Download
Achieving Market Leadership in Engineering and R&D Services
"This result underscores HCL's extraordinary performance in the ESO space. R&D and engineering expenditure, often being discretionary in nature, is typically one of the top line items to be subjected to cutbacks during a severe market downturn. Despite that, HCL Tech is one of the few Indian IT companies that have made a significant commitment to its Engineering and R&D Services (ERS) line of business, which had a revenue contribution as high as 19 percent."
Published by: Frost & Sullivan Published in: Sep 2012 Download
The Quest of Helping Companies Achieve Engineering Excellence
Three years ago, HCL launched the "Engineering Out of the Box" (EOOTB) concept as its own market proposition of how to take its services, plus platform ecosystem innovation, to its product and technology customers. It is no longer sufficient to only think about product development by itself, because one has to also consider the entire ecosystem, platform and user experience. EOOTB delivers all of these items together for a given customer, while also integrating the perspectives of HCL's customers' customers via platform extensions, ecosystem innovation and the customers' end-user experience. The key objective is to encourage a higher adoption of the technology in the long term.
Published by: Frost & Sullivan Published in: June 2012 Download
How is HCL Technologies thinking out of the box and providing value to Technology Product Customers
To provide services to their customers, R&D/product engineering services vendors have, in the past five to seven years, continued to build additional competencies by hiring relevant engineering talent, acquiring industry-specific product development and engineering capabilities, building labs, creating intellectual property (IP), and so forth. And, since this area of IT services is in a relatively nascent evolutionary phase compared with its traditional IT services counterparts, vendors that implement strategic initiatives and lead with innovative partnerships to build their own ecosystems will gain market share. In studying HCL's technology product development and engineering services, IDC is of the opinion that HCL has until now thought through its strategy in building differentiating capabilities and that the following initiatives are crucial for HCL sustaining its momentum in growing this business.
Published by: IDC Published in: May 2012 Download
Demand for Engineering Services Outsourcing is increasing, particularly for offshore vendors
Multiple sources estimate the current size of the global R&D industry at $1.1 trillion per year, or less than 2% of the world economy, and it is expected to grow to more than $1.4 trillion by 2020. The same sources estimate the current amount of engineering services being offshored each year is less than 10% of total market share. TBR believes ESO vendors have the capabilities to more than double this figure. Studies indicate roughly 30% of international companies have outsourced aspects of their new product development. All of these figures are expected to see significant growth within the next few years.
Published by: Technology Business Research (TBR) Published in: May 2012 Download
Designing a Better Engineering Outsourcing Process: A Candid Discussion with HCL Clients
Innovation is expensive. From both a financial and personnel perspective, the resources required to create, design and manufacture a new product often limit a company's ability to create a differentiated offering. Innovation is vital to maintaining a competitive edge, though, and firms can stagnate in the backwater of tired products and dwindling revenues without it. However, an emerging trend of IT services firms investing in the capabilities needed to perform engineering design and partner with customers requiring additional resources is changing the face of manufacturing.
Published by: Technology Business Research (TBR) Published in: Dec 2011 Download
Meggitt and HCL - Partnership for the Long Haul
This IDC Manufacturing Insights Perspective describes the partnership between Meggitt PLC and HCL Technologies in outsourcing engineering services. Meggitt is a United Kingdom–based, £2.4 billion global engineering group specializing in extreme environment components and smart subsystems for industries with long-life assets and high certification requirements, namely the aerospace, defense, and energy markets. Some 9,600 employees in R&D, engineering, and manufacturing facilities worldwide specialize in a broad range of complex products and services such as aircraft braking systems, avionics, fire protection, polymers and composites, and flight tests.
Published by: IDC Manufacturing Insights Published in: Sep 2011 Download
Looking Beyond the Product: How Top Medical Technology Companies are Engineering Solutions, Not Just Devices, for Competitive Advantage
Technology alone is no longer the only source of competitive advantage for medical device companies. More companies are developing advantages based on the services, data, relationships, and overall value they can bring to customers in addition to, or even instead of, the devices themselves. The industry is already witnessing a transformation away from product to solution-based business models in some segments. This important trend demands a different approach to R&D that takes a more holistic and long-term perspective, forcing developers to "engineer outside of the box."
Published by: Frost & Sullivan Published in: Jul 2011 Download
Looking Beyond the Product: How Top Companies are Engineering Solutions, Not Just Products, for Competitive Advantage
Product or technological innovations alone are no longer the only sources of competitive advantage for companies. More companies are developing advantages based on the services, data, relationships, and overall value they can bring to customers in addition to, or even instead of, products themselves. Segments of many industries are already witnessing a transformation away from product to solution-based business models. This important trend demands a different approach to R&D that takes a more holistic and long-term perspective, forcing developers to "engineer outside of the box."
Published by: Frost & Sullivan Published in: Jul 2011 Download
Movers & Shakers Interview with Sandeep Kishore
The organization has seen significant growth in the past two years thanks in part to Kishore's focus on bringing HCL's "Engineering Out of the Box (EOOTB)" concept to the benefit of the company's clients. HCL's engineering services business is recognized today as an industry leader with ~12 percent market share of the outsourced global engineering services from India. Kishore has created a strong global team, several global partnerships with Fortune 1000 companies, a joint venture opening up new emerging markets, and increased investment in intellectual property and productized solutions.
Published by: Frost & Sullivan Published in: Apr 2011 Download
Opticom - An Advanced Tool for Composite Laminate Design and Optimization
Various industries – including aerospace, automotive, and sporting goods – make extensive use of composite materials. However, designing composite laminates is a time-consuming, expensive, and challenging process. Optimizing the design of a laminated fibrous composite to meet the design and manufacturing requirements, is a major challenge for industry. Despite this, use of composites is increasing due to advantages such as higher strength-to-weight and stiffness-to-density ratios, lighter overall weight, ease of manufacturing and maintenance, and high resistance to corrosion.
Published by: ARC Advisory Group Published in: Jan 2011 Download
Vendor Profile Series for Cloud Professional Services Offerings
HCL's journey to the cloud dates back to 2002 when it pioneered remote infrastructure management. This was extended in 2005 into a program named Total IT outsourcing, a unique asset-light integrated infrastructure and applications management offering. Likewise, HCL started with Business Ready Infrastructure as a reference architecture implementation for private cloud in 2007, and moved over 30 customers into a private cloud for infrastructure management and monitoring. HCL has also partnered with independent software vendors (ISVs)by cloud enabling and managing the SaaS-based delivery of their applications.
Published by : IDC Published in: October 2010 Download
HCL Technologies' AGORA SaaS Service Delivery Platform
HCL's AGORA platform has a well-defined set of features such as provisioning, metering, pricing, billing, partner management, customer lifecycle management, services lifecycle management and much more that can help accelerate a software application suppliers' adoption of the Software as a Service (SaaS) modeland establish subscription model-based pricing.
Published by: ARC Advisory Group Published in : January 2009 Download
Vendor Profile Series for R&D/Product Engineering Services
As HCL Technologies likes to put it, product engineering is in its DNA. Since inception of its group operations more than 30 years ago, the company has invested in creating technology products and offering engineering services to its customers. Until recently, its focus was to position itself as a "technology services provider". IDC believes that in order to scale revenue and utilize its assets more productively, the strategy has changed since the past five to six years to invlude other IT services offering. As a result, engineering and R&D services now contribute to approximately 26% of HCL Technologies' total revenue.
Published by: IDC Published in: October 2008 Download

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