Success Stories
Software product engineering services
CustomerA leading Service Resolution Management solutions provider in the Customer Interaction Management realm
The ChallengeProviding efficient product engineering services
- Maintaining a dedicated team of resources with the flexibility to ramp-up or down as needed
- Knowledge Management to provide continuous value to customer
- Ensuring minimal impact on deliverables during transition phase
- Extending service offerings to include Professional Services
- HCL provided the customer with full-lifecycle software product engineering services for new products and partial lifecycle services for sustaining existing products.
- We achieved quick product understanding and ramped up to 120 trained professionals in less than 10 months with resources working on various technologies and multiple product lines.
- HCL provided engineering for feature releases, maintenance releases, patches, escalation and implementation support, and performance and scalability improvements for existing products and design and solution architectures for future products.
- HCL commenced direct contact with several of the customer’s customer offering professional services and improving customer relations.
- Customer has been able to concentrate on new products and market offerings
- Reduce the time-to-market for products
- Offer better responsiveness to customer requirements and competitor initiatives
- Offer enhanced customer support through efficient and high quality professional services.
