Success Stories
Technical Help desk for ISV's
CustomerOne of the world’s leading application infrastructure software company.
The Challenge- Requirement of effective real-time support for critical services for more than 15,000 customers around the world
- Large number of product lines
- High technical competencies required
- Robust customer support system required to handle the large volume of critical support cases
- Operates 24x7 Global helpdesk offering L1 and L2 support for more than 7 product lines
- 55 Support Engineers working on more than 1800 cases
- Single technical helpdesk for multiple product lines
- Significant increase in customer satisfaction
- Creation of an extensive online knowledge base
