SAP Utilities

Pioneer in Utility Assets and Services

More Customers, More Transactions

Utility Metamorphosis

Utility companies across the globe are facing major challenge in minimizing the operational efficiencies across the asset life cycle, procurement costs, and transmission and distribution losses. There is an increasing need to maintain higher customer services to meet ever changing customer demands and preferences.

To maintain the competitive edge, companies must make a major shift in their IT strategies to effectively synchronize the business processes.

HCL UtilASe

UtilASe (Utility Assets and Services) help Electricity, Water, and Waste & Recycle Management companies to build IT strategy around the asset lifecycle and customer services to attain growth, adaptability, and lower Total Cost of ownership. The use of distributed delivery model encourages a balanced approach towards on-site and off-shore SAP activities.

Why HCL UtilASe?

• Provides strong expertise in Water, Electricity and Waste & Recycle Management
• Expertise in Large and Small Segments
• Strong expertise in Assets and Services Key Process Areas
  • Asset Life Cycle and Resource Management
  • Supply Operations
  • Meter Reading Services
  • Energy Capital Management
  • Selling of Energy and Services
  • Customer Service Management
  • Billing of Energy and Services

Customer Benefits

Clients can reap benefits through two scenarios

Scenario 1: Enhanced operational efficiencies through better asset life cycle management.

Scenario 2: Increased business by way of improved customer services.

Expertise Snapshot Water Client

For one of the largest water company within UK which is providing services to over 6 million industrial, commercial and domestic customers, we have helped to align the IT systems with the new business drivers focusing on minimizing risk and providing predictable capital and operating costs. We have in turn managed assets and provided better services to the end customers. Some of the processes that have been aligned are Asset Lifecycle Management, Supply Operations, Metering Services, Billing & Invoicing, and Customer interfacing services by way of implementing SAP IS Utilities, SAP NetWeaver Enterprise portals & BIW, and SAP CRM. The Client has benefited from the same by maintaining higher customer service, minimizing high procurement costs, lower maintenance costs of assets and minimizing asset tracking cost.

Electricity Client

For one of the largest semi-government electricity distributors in APAC serving industrial, commercial, institutional, agricultural and domestic users, we have helped in implementing SAP IS Utilities mapping key processes in customer services ( application processing, complaint management, etc) , metering, meter to cash transactions and misuse and pilferage assessment. The client has benefited by reducing transmission and distribution losses, minimizing operational efficiencies, and maintaining higher customer service.

Waste and Recycle Management Client

For one of the world's leading environmental services organisation operating across waste management, transport, energy and water we have helped in implementing Waste and Recycling Solution of SAP to replace the ageing legacy system. We have been able to align processes across customer interfacing services by way of implementing SAP Waste and Recycle solution, CRM, NetWeaver BW and XI. The client will be able to get higher benefits by way of serving it’s existing customers better.