iSAP
HCL’s unique iSAP service offers Single Window Outsourced Support across infrastructure, applications and end user levels. It is also defined as just in time (JIT) managed services enabled by remote monitoring and communications technology. It is uniquely propositioned to offer a bundle of services comprising Infrastructure monitoring, Application Helpdesk and Application Support and Maintenance.
IT Challenges
- Improve Business alignment – Focus on business processes, adaptability
- Reduce Total Cost of Ownership – Implementation, Operations
- Service Optimization – Reliability, Performance and Availability
- Labor dominates implementation and upgrades - For an original implementation labor accounts for 65% of cost, which increases to 76% for upgrades
- Annual Maintenance of an ERP solution recurs at 16% - 18% of the original license fee
- Hardware investments are minimal – no more than 16% - 17% of the project cost
Internal Support costs drag on: SAP support is the largest chunk of the total operational cost and it is estimated that on an average, the annual support cost per concurrent user is approximately $16,400 (source: Gartner). Hence 5,000 SAP users will have an annual support cost of $82 million.
Apart from support cost, organizations are faced with several other imperatives as well. These include increasing the efficiency and effectiveness of IT assets over life cycles, ongoing assessment & enhancements ensuring optimized Cost-Benefit from IT, standardized & well integrated IT across geographies & processes, reducing cost & complexity of subsequent integrations and ensuring regulatory compliance.
HCL’s iSAP practice can provide you Transformational business benefits like
- Reducing your annual It expenses by more than 40%
- Increased efficiency and productivity enabled through root-cause analysis and elimination
- Enhanced operational visibility and integration of applications and infrastructure support processes
Providing multi-year co sourcing model to a Fortune 500 semiconductor company providing Application Support and Maintenance, Infrastructure Management Services and Help Desk Services.
