Government

Industry Challenges

The public sector is facing an unprecedented financial crisis that presents fundamental risks to both strategic aims and core service delivery. In order to deliver the major cost reductions, a radical change in approach is required; organisations need be able to quantify how investments add outcome value, understand how to maximise that benefit, and crucially to identify what can no longer be afforded. Leveraging the value from improved internal working and external partnerships, particularly Shared Services, is now critical to future success and the survival of core services.

At HCL, we have achieved extensive success in managing radical change with public sector partners, while also cutting costs and improving services. Our experience cuts across Central Government Departments, Local Authorities and the Third Sector, and we understand how the Efficiency and Reform agenda will drive a fundamental change in how services are delivered over the coming years. We are at the forefront of modelling the impact of service investment on outcomes and have tackled costs in innovative ways, delivering strategic management, front office and back office transformation programmes regularly focused on shared services.

What makes us different is our success through uncompromising focus on realising of business benefits allowing us to offer a zero cost transformation model. Too many programmes fail to deliver the anticipated benefits but we work relentlessly with clients to identify, agree and deliver both cashable and non-cashable benefits. Through the combination of our business consulting, ICT implementation and managed service expertise we ensure that our clients achieve real outcomes.

"HCL demonstrated that they were best in class in all aspects of the programme, from business best practice and change, through to delivery, support and evolution".

-'Transport for London'

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